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Merchant Operations Analyst
PayJoy
IT, Operations
Johannesburg, South Africa
Posted on May 6, 2025
About PayJoy
PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.
This role
The Technical Operations Analyst is responsible for ensuring PayJoy locks are maintained and accounted for, reducing financial losses; including assisting with post-sale technical issues as well as operational administrative tasks, in order to Identify and gather information needed for system/process improvements.
Responsibilities
- Investigate and identify apps that remove the PayJoy locks on social media posts.
- Manage and maintain direct contact with repair centers for PayJoy devices.
- Technical training for other departments and customer experience
- Experts on PayJoy lock types.
- Maintain clerk registration update for new store rollouts.
- Inventory management of tablets as well as updating the allocations of assigned tablets up to date.
- Inventory management of Customer cancellations, included store device collections for canceled customers, and communication to the collection team about customers removed the lock.
- Maintain APN Sim card activations, inventory and accurate store sim allocations Kiosk support for the first 30 days of a new kiosk location
- Troubleshoot and answer questions technical issues by diagnosing and troubleshoot technical problems that customer experience encounter with products or services.
Requirements
- Bachelor's in Computer Science or related field.
- 1-2 years of experience in financial technology services, testing mobile or web applications.
- Strong technical knowledge SQL Query, Testing Mobile or Web applications, support tools such as ticketing systems, communication platforms, and knowledge management systems (e.g., JIRA, Slack, Confluence, Zendesk) with basic understanding of API fundamentals; but, should be able to adapt to changing customer needs and technologies, and be willing to learn new skills.
- Analytical and problem-solving skills to analyze complex technical problems and identify effective solutions in a timely manner.
Benefits
- Health Insurance
- Pension Fund
- Vacations 20 days
- Phone finance, Headphone, home office equipment and fitness perks.
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening