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IT Support Engineer
Wayve
IT, Customer Service
Japan
Posted on Jul 10, 2025
At Wayve we're committed to creating a diverse, fair and respectful culture that is inclusive of everyone based on their unique skills and perspectives, and regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, veteran status, pregnancy or related condition (including breastfeeding) or any other basis as protected by applicable law.
About us
Founded in 2017, Wayve is the leading developer of Embodied AI technology. Our advanced AI software and foundation models enable vehicles to perceive, understand, and navigate any complex environment, enhancing the usability and safety of automated driving systems.
Our vision is to create autonomy that propels the world forward. Our intelligent, mapless, and hardware-agnostic AI products are designed for automakers, accelerating the transition from assisted to automated driving.
In our fast-paced environment big problems ignite us—we embrace uncertainty, leaning into complex challenges to unlock groundbreaking solutions. We aim high and stay humble in our pursuit of excellence, constantly learning and evolving as we pave the way for a smarter, safer future.
At Wayve, your contributions matter. We value diversity, embrace new perspectives, and foster an inclusive work environment; we back each other to deliver impact.
Make Wayve the experience that defines your career!
The role
Wayve is expanding its presence in Japan, and we're looking for a capable and resourceful IT Systems Engineer to be the **foundational member of our IT team in Kinagawa**. This is not a traditional support role—you will serve as both hands-on technician and local IT lead, responsible for ensuring the productivity of our Japan-based employees and the operational readiness of our fleet and engineering facilities.
As our first IT hire in the region, you’ll work with a high degree of independence and take ownership of IT infrastructure and support operations in Japan, while coordinating closely with the global IT team in Europe and the US. This is a critical, high-visibility role for someone who enjoys both solving technical problems and building IT systems from the ground up.
Key responsibilities:
- Local Ownership & Autonomy
- Serve as the primary IT point of contact for our Japan based site—including office, warehouse, and vehicle depot operations.
- Take full ownership of local IT setup, including network, user support, hardware management, and meeting spaces.
- Proactively identify and resolve IT needs in a timezone where support may not be immediately available.
- Hands-On Systems Support
- Provide end-to-end user support for Windows, macOS, and Linux devices.
- Manage IT onboarding/offboarding, asset provisioning, access controls, and local inventory.
- Troubleshoot and resolve hardware, software, and connectivity issues quickly and professionally.
- Network & Infrastructure
- Assist in configuring and maintaining reliable wired and wireless networks, VPN, and site connectivity.
- Support data offload processes and infrastructure used by vehicle fleets and engineering teams.
- Liaise with local vendors and ISPs to implement IT infrastructure according to global standards.
- Security & Compliance
- Ensure adherence to corporate security policies and regulatory requirements.
- Work closely with Security, Legal, and Facilities to implement endpoint hardening, access control, and physical security.
- Collaboration & Project Work
- Support rollout of new systems, software, and tools in alignment with global IT roadmaps.
- Document local processes and contribute to global IT documentation and knowledge base.
- Provide input into scaling the IT function in Japan, including future hiring and vendor selection.
About you
Essential
- 4+ years in IT systems engineering, desktop support, or infrastructure administration.
- Strong hands-on experience with macOS, Windows, and Linux support.
- Solid networking fundamentals (TCP/IP, DHCP, DNS, VPNs) and experience with on-site infrastructure setup.
- Fluent in both Japanese and English (written and spoken), with the ability to support local users and coordinate with global teams.
- Capable of engaging effectively with vendors, contractors, and internal stakeholders in both languages.
Desirable
- Degree in Computer Science, Information Systems, or related field—or equivalent hands-on experience.
- Certifications such as CompTIA Network+, Apple ACSP, or Cisco CCNA.
- Strong troubleshooting and prioritization skills in an environment where escalation paths may have time delays.
- Able to collaborate effectively with global colleagues across time zones and cultures.
This is a full-time role based in our office in Yokohama, Japan. At Wayve we want the best of all worlds so we operate a hybrid working policy that combines time together in our offices and workshops to fuel innovation, culture, relationships and learning, and time spent working from home.
We understand that everyone has a unique set of skills and experiences and that not everyone will meet all of the requirements listed above. If you’re passionate about self-driving cars and think you have what it takes to make a positive impact on the world, we encourage you to apply.
For more information visit Careers at Wayve.
To learn more about what drives us, visit Values at Wayve
DISCLAIMER: We will not ask about marriage or pregnancy, care responsibilities or disabilities in any of our job adverts or interviews. However, we do look to capture information about care responsibilities, and disabilities among other diversity information as part of an optional DEI Monitoring form to help us identify areas of improvement in our hiring process and ensure that the process is inclusive and non-discriminatory.