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Advanced Analytics Director
FanDuel
Data Science
New York, NY, USA
Posted on Nov 23, 2024
ABOUT FANDUEL
FanDuel Group (“FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.
FanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey, Georgia, California, Oregon, Canada and Scotland.
Its networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.
FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).
THE ROSTER
At FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.
THE POSITION
Our roster has an opening with your name on it
We are looking for a Director – Advanced Analytics to join our team in Customer Operations. The analyst will support stakeholders across the online sportsbook product and customer service. They will play an important role in assisting with the development of projects focused on improving the sportsbook product customer experience. They will be responsible for journey mapping, monitoring customer service contacts and KPIs to identify pain points and measure the success of product initiatives. In time, a successful analyst will be able to effectively illustrate the sportsbook player experience based on available customer data. They will use this data to provide actionable insights to relevant teams.
THE GAME PLAN
Everyone on our team has a part to play
- Deliver analytical insights and implications through the customer lens that supports and guides strategic thinking.
- Leads a team of professional analysts focused on both business results as well as employee mentoring and personal growth.
- Develop and implement roadmap for customer experience analytics to advance customer satisfaction, segmentation, personal development, customer retention strategies, and other key business applications.
- Develop and implement roadmap for data products/models that power insights and customer experience delivery, working tightly with cross-functional business groups to deliver.
- Engage and influence C-Level executives & leaders with strategic recommendations based on customer analytics.
- Key leader in Voice of the Customer & Insights, supporting the integration of efforts in Customer Analytics, Data Science, Customer Research, Competitive Intelligence, Customer Service, and Advanced Analytics.
- Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
- Evaluate existing user journeys across all aspects of Sportsbook, including but not limited to Marketing, Product, Commercial, Engineering, Fraud and Payments.
- Responsible for business case development, big data analytics and/or modeling using tools (Ex. Including but not limited to Tableau, Quantum Metrics, Amazon Redshift, Amplitude, Azure, Salesforce) as well as delivery of insights.
- Quantifies significance of data variances, applies an array of statistical methods ranging from traditional to newly developing within the Big Data space.
- Work closely with Product, Commercial, Marketing, Customer Service and other teams to understand analytical and reporting requirements and turn these into tracking specifications for the development teams.
- Supporting the production and distribution of web data and insights across the business
- Responsible for strategic business recommendations through data gathering and analytics using advanced modeling techniques to predict outcomes.
- Familiarity with databases and tools such as Tableau, Salesforce, Amazon Redshift.
- Uses traditional modeling techniques to build models that support decision making.
- Identify gaps in data to enhance holistic storytelling of strategic initiatives and end to end customer experience journeys.
- Identify and/or create metrics in the pursuit of providing a differentiated view of the customer.
THE STATS
What we're looking for in our next teammate
- Bachelor’s degree or equivalent in Mathematics, Statistics, Economics, Computer Science, Engineering, Business Analytics or another relevant discipline. Master’s degree preferred.
- 10+ years of experience in a Customer Experience, Sportsbook/Gaming and/or Analytical Role
- 6-8 years of experience in a leadership managerial role
- Must be able to attain required regulatory Licensure(s)
- Expertise with SQL, Excel and Tableau (Or similar visualization tools)
- Ability to take on complicated problems and turn them into simple, analytical frameworks.
- Excellent Communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
- Knowledge of Sports Betting and Online Gambling platforms is a plus.
PLAYER BENEFITS
We treat our team right
From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:
- An exciting and fun environment committed to driving real growth
- Opportunities to build really cool products that fans love
- Career and professional development resources to help you refine your game plan for owning and driving your career and development
- Be well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another
FanDuel is an equal opportunities employer and we believe, as one of our principal states, “We Are One Team!” We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included. We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance. Having a diverse and inclusive workforce is a core value that we believe makes FanDuel stronger and more competitive as One Team!
The applicable salary range for this position is $144,000 - $198,000 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.
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